Refund Policy

1. Order Cancellations

We can cancel the order for you if you contact us in time after your purchase. If your payment is finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund the full amount of your money. Orders can't be canceled once the parcel is shipped out.

2. Refunds

Refund Processing TimeRefunds only begin once a returned package has been scanned and confirmed back into our warehouse. Once scanned and confirmed, the refund will be credited back to the original payment method in about 14 days ( the actual processing time depends on your payment method and bank ).

3. Contact Details :

Email: contact@neutraldecor.co.uk

TEL: +44 7538 229428

Company Name:NEUTRALDECOR LIMITED

Company Address: UNIT 82A JAMES CARTER ROAD MILDENHALL BURY ST. EDMUNDS ENGLAND IP28 7DE

Please Note: This address does not accept returns. For returns, please contact our customer team for help.